Need help? Please contact 1-469-229-7124

Shipping & Returns

Return policy for online order/fax order/phone order

You may return all unopened items purchased at Enagic Online Store or unopened items ordered through fax within thirty (30) days of the original purchased date.

If there is any error in your order, please contact us within 2 weeks of your original receipt date.

We will pay the return shipping costs if the product is defective or the return is a result of our error.

If the item is returned for any other reason you are responsible for the return shipping amount.

Please call our office at (310) 542-7700 before you return any merchandise.

We will credit you in the same manner as your original payment within seven (7) days of receiving the returned item.

If a refund, chargeback or cancellation is issued for an AMEX card, a 3.5% service fee will apply.

Ship authorized returns to the following address:
Enagic USA
attention: Shipping Dept
4115 Spencer St.
Torrance, CA 90503

For questions regarding our return policy please contact us at (310)-542-7700.

This option is only available to users who have purchased a Genealogy Request.

If you have already purchased a report, please login to submit a request. If you are an E8PA member, please go to